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Shopping Information
Who we are / What sets us apart?
We specialize in delivering high-quality prescription eyewear with precision and care.
Products you offer
We offer prescription eyeglasses, safety eyewear, and lens customization options.
What is the process to place an order online?
Select your frame, customize your lenses, upload a valid prescription, and complete checkout.
Why do I need a 2-year minimum valid eye prescription to submit my order or use within the expiration date?
Texas law requires that a doctor’s prescription must be valid for at least two years or until the expiration date written by the doctor.
Delivery / Processing Time
Orders are processed within standard timeframes. Shipping timelines will be provided at checkout.
Return Policy
Due to the custom nature of prescription eyewear, returns are not accepted unless there is a manufacturing defect.
Can I cancel my order?
No, once the order is submitted, it cannot be canceled unless stated below.
You must contact us during business hours within 24 hours of placing your order for any immediate changes or modifications, including but not limited to adding coatings, lens material, or frame selection. If your order has not been processed, we will be able to add or modify it before processing begins. Once the prescription manufacturing process has started, no cancellations or refunds can be applied.
If the order is in the manufacturing process, we will not be able to cancel it.
Do you have a physical store?
Yes, we have store locations.
Address – 2835 E. Sam Houston Pkwy.
S. Pasadena, TX 77503 (USA)
Do you offer Safety Rx plans?
Yes, we provide an efficient prescription safety eyewear program.
- Minimum yearly orders are required to maintain pricing.
- A minimum order is required for on-site services.
- Travel fees may apply.
Warranty
Please refer to the warranty policy provided with your purchase.
Payment Information
What payment methods do you accept?
We accept major credit/debit cards, HSA/FSA cards, and other approved payment methods.
Do you take insurance?
Yes, we accept insurance benefits from participating providers. Please check with your insurance company for coverage details.
Do you charge taxes?
No, our products are classified as medical devices, which are tax-exempt.
Return policy
Can I cancel my order?
No, once the order is submitted, it cannot be canceled unless stated below. You must contact us during business hours within 24 hours of placing your order for any immediate changes or modifications, including but not limited to adding coatings, lens material, or frame selection. If your order has not been processed, we will be able to add or modify it before processing begins. Once the prescription manufacturing process has started, no cancellations or refunds can be applied. If the order is in the manufacturing process, we will not be able to cancel it.
Do you have a physical store?
Add stores.
Do you take insurance?
Take = Accept member benefits.
Do you offer Safety Rx plans?
Each day, we focus on delivering our customers an effective and efficient prescription safety eyewear program.
Minimum orders per year are required to keep pricing. Minimum order requirements apply for onsite services. Travel fees may apply.
Warranty
See above.
Payment methods
Coming Soon!
Do you charge taxes?
We do not charge taxes because our products are considered a medical device designed to protect and enhance your vision.
Family Plans. Non-safety glasses. Wholesale Discounts for Enterprise Family Members
Carry most major brands, including Oakley, Ray-Ban, Fendi, Maui Jim, Costa, Gucci, and many more.
